STS may send booking confirmation, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the user at the time of booking; STS may also contact the user by voice call, SMS or email in case the user couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the user for concluding the booking and also to help the user for the same. The user hereby unconditionally consents that such communications via SMS and/ or voice call by STS is (a) upon the request and authorization of the user, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The user will indemnify STS against all types of losses and damages incurred by STS due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the user on STS with respect to the intimations mentioned above or due to a wrong number or email id being provided by the user for any reason whatsoever.
The price, which we offer on SiveTechSupports.com, includes the ticket cost, taxes and our fees. It never comprises any personal expense or other additional charges like accommodation, telephone calls, personal-man services.
To take the advantage of any travel facility or services through SiveTechSupports.com, you have to make your payment in advance. It gives you the confirmation of the booking. To make the payments online, you can use Visa, Master cards. SiveTechSupports.com offers a safe transaction process and ensures you that your personal security codes will not be revealed in worst cases also.
For international payments, you can use Bank / Wire Transfer and transfer amount into our bank account together with the additional charges levied by the banks.
You can also do the amendments by directly calling to the operators Call Center.
For any amendment in tickets, you can contact our customer care executives.
In case of cancellation, you can cancel your tickets online by logging in to SiveTechSupports.com. Cancellation charges of the tickets may vary as per the policies the operators. Apart from the operator’s cancellation charges, SiveTechSupports.com levies negligible amount of cancellation service charges.
In case of cancellation, refunds will be affected according to operator's cancellation policy charges along with our service charge if any as mentioned above. After departure & in case of No Show, we don't entertain any cancelation request.
Refund process can take duration of maximum 2-3 working days due to banking procedures. In case of Net Banking, it may take 7-8 working days.
Processing times for cancellation and refund requests may vary. In case of unavailability of services, you will receive the complete refunds except the transaction charges.
This site may contain contests that require you to send in material or information about yourself and offer prizes. Each offers, contest and interactions has its own rules, which you must read and agree to before you participate. By registering on our website, you agree to receive promotional messages from us.
You acknowledge that Sive Tech Supports is an intermediary and is not liable for any 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected. Sive Tech Supports may make changes or improvements at any time. The material in this Site could include technical inaccuracies or typographical errors. Sive Tech Supports does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction Sive Tech Supports does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
You agree to indemnify, save, and hold SiveTechSupports, its affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein. In no event will SiveTechSupports be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will SiveTechSupports or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with SiveTechSupports, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less.
SiveTechSupports strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. You can file a grievance / share feedback if you are disappointed with the services rendered by SiveTechSupports or any other issues. You can give your grievance / feedback through email or phone call. In order to make SiveTechSupports redresal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe.
STS hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. STS considers itself and intends to be subject to the jurisdiction only of the courts of Erode, India.
STS shall not be responsible or held liable for the behavior of operational staff in bus. STS shall not be responsible or held liable if the bus does not stop at a pick up or drop point. STS shall not be responsible or held liable if passenger reaches boarding point after the stipulated time. If there are any on board charges against anything by bus operator, then STS is not responsible. STS shall not be responsible or held liable for any bus delay due to breakdown or operational issues. STS shall not be held liable for accident claims. STS shall not be responsible or held liable for criminal/civil offense by the operator. Refund against cancellation shall be done as per policy of operator.
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